Frequently Asked Questions (FAQs)
Al Haramain Electric & Hand Tools
Website: https://alharamaincenter.com/
Below you’ll find answers to the most commonly asked questions about our products, orders, shipping, returns, and services. If you need further assistance, feel free to contact us.
We offer a wide range of electric and hand tools, including Haire electric tools, AC spare parts, washing machine parts, and various electrical and mechanical supplies for professionals and everyday users.
You may browse our website without creating an account. However, creating an account allows you to track orders, manage your details, and enjoy a faster checkout experience.
Orders are usually processed on business days only. Processing begins after order confirmation and payment verification.
Delivery typically takes 3–7 business days, excluding weekends and public holidays. Delivery times may vary depending on location and courier service.
Once your order has been shipped, you will receive a shipment confirmation with tracking details (if available). Tracking usually becomes active within 24 hours.
We accept multiple payment methods, including online payment gateways, bank cards, and bank transfers. Available options will be displayed during checkout.
Yes. We do not store any credit or debit card information on our servers. All payments are processed securely through authorized payment gateways.
Products can be returned within 7 days of delivery, provided they are unused, undamaged, and in their original packaging. Certain items, such as consumables and promotional products, may not be eligible for return.
Please refer to our Return Policy page for full details.
- If the return is due to a defect, wrong item, or shipping damage, we cover the return cost.
- For other reasons, return shipping and related fees are the customer’s responsibility.
Order cancellation or changes may be possible before shipment. Once the order has been shipped, cancellation may not be possible. Please contact us as soon as possible for assistance.
Yes. Warranty coverage applies to manufacturing defects and follows the manufacturer’s terms and applicable regulations. Warranty does not cover misuse, normal wear and tear, or unauthorized repairs.
Please contact us immediately after receiving the product. We will assist you with replacement or return according to our policies.
Currently, shipping availability may be limited to certain regions. Please check during checkout or contact us for confirmation.
You can reach us through our website:
Absolutely. We are committed to protecting your personal data and use it only for order processing, delivery, and customer service. For more information, please see our Privacy Policy.